Need to cancel?
Once purchased, webinars are nonrefundable. If your refund request is due to a scheduling conflict, contact firstname.lastname@example.org for assistance with a link to the recording. You may choose to attend a different seminar in place of your purchased seminar. Please email email@example.com to move your registration.
The webinar technology didn’t work. Can you get a refund?
Before purchasing a Webinar please make sure you are comfortable using the Zoom platform. If you need assistance, please visit the FAQ and the Zoom support pages. You may also email firstname.lastname@example.org for assistance accessing the webinar. If technical glitches prevent access to the live webinar, access to a recording will be granted. Contact hours are still available to the purchaser with the completion of an evaluation form within this 30-day window.
What if you have a scheduling conflict?
We understand plans can change. Scheduling conflicts may include unexpected meetings or other work obligations, absence from the usual workplace, personal or family illness, jury duty, etc. In these cases, requests for access to the recording will be accepted after the webinar has occurred. The recording is available the next day and for 30 days after the webinar has concluded. Contact hours are still available to the purchaser with the completion of an evaluation form within this 30-day window. At this time it is not possible to transfer a registration from one person to another, but you may choose to move your registration to another webinar.
In case of death in the family, unexpected call to military duty, state or national emergency, or natural disaster, every attempt will be made to accommodate the purchaser and/or group. In most cases, access to a recording will be granted and provisions made for the purchaser to claim his/her contact hours.
As a reminder: Only the purchaser is entitled to complete an evaluation form and claim the contact hours. In all instances (except natural disaster), the evaluation form must be completed and contact hours claimed within 30 days after the live webinar date.